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Communication skills [whole issue]

1994

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This issue describes why good communication is important for health workers. Giving advice is key, but finding out information and gaining people's trust has to come first. Unless you have gained people's confidence by communicating well with them, then your advice may not be followed. Articles explain how to select key messages to give people, how to explain points clearly in appropriate language and how to check if people have understood what you have said. This issue also provides ideas and examples for training others in communication skills