Planning is important to ensure that the resource centre will serve a useful purpose. Planning starts with finding out what information people need, and deciding how to meet their information needs. It includes developing clear aims for the resource centre, and deciding what activities to carry out to meet these aims. Planning also includes deciding how to evaluate the resource centre, to see how far it is meeting its aims.
Planning is not something that only happens once at the beginning, but is part of a continuing process. The results of evaluation should be used to draw up new plans for developing the resource centre further,