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What really matters : a guide to person-centered excellence|Application for services for people with mental illness

THE COUNCIL ON QUALITY AND LEADERSHIP (CQL)
2010

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"This guide promotes quality improvement in behavioral health services and supports. These best practices and the resulting quality improvement initiatives can be applied across the range of supports and services for people with mental illness...This manual has eight main sections and each section contains a key factor with its success indicators. We use the term ‘factor’ to refer to the main area: for example, Person-centered Planning. Likewise, each factor has a number of ‘success indicators’ that describe critical aspects of the factor. For each success indicator there are three parts: a statement of the indicator; a brief explanation of the meaning behind this indicator; a description of how organizations apply this indicator in practice"

Capacity building in network organisations : experiences from and practical guidelines for HIV and other networks

SLUIJS-DOYLE, José
November 2009

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This report assesses seven capacities of organisations of people living with HIV and other HIV network organisations to see what makes a well-functioning network. These capacities are: involvement and accountability; partnership alliances; leadership; knowledge and skills; internal communication; impact, outputs and external communication; and management and finance. The report looks at four network organisations in Eastern and Southern Africa, with secondary research drawn from networks in Bangladesh, Nepal and India. The findings and recommendations cannot be applied universally to capacity strengthening in all network organisations, but need to be adapted to the context of each particular group

Uganda, Zambia, and Zimbabwe : building the ICT capacity of women's NGOs

2002

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The article describes an innovative project called Women Connect!, in which the Pacific Institute for Women's Health worked with women's non-governmental organisations in Uganda, Zambia and Zimbabwe to optimise their use of new ICTs. The project aimed at bringing about greater empowerment of women through the effective use of communication strategies in media and technology, through collaboration, communications, training and information sharing, and to help women's organisations strengthen their ability to achieve their own objectives, especially in the areas of women's health and well-being. The project focused on strategies to enhance NGOs rather than focusing on the mechanics of connection

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