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Telephone and Internet-based medical appointments

RODRIGUEZ-ALEMAN, Luis Angel
2003

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This report briefly outlines the results of a project which aimed to reduce waiting time for patients of Mexico family health care centres. A call centre has been set up and appointments can be made either by phone or via Internet. The system is currently working in 116 clinics and 9387 calls are attended daily. The document concludes with lessons learned and some considerations on the impact on development

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