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Digital Accessibility Toolkit

May 2018

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The purpose of this toolkit is to share a selection of tools and recommendations pertaining to the accessibility of Information and Communication Technologies (ICT). Based on international standards and a scan of available technologies, these tools and recommendations are intended to contribute to the social and economic inclusion of persons with disabilities by ensuring that information is equitably accessible.

The goals of this toolkit are:

  • To outline the key international frameworks around digital accessibility and why it is critical for inclusion of persons with disabilities.
  • To link people with tools, practice examples, free online training, and other resources so that their practice is digitally accessible.
  • To ensure that digital accessibility is an inherent aspect of daily practice.
  • To align the practices of those working with and for CBM. 

This toolkit is intended to be used as a guide and practice resource by people working with and for CBM so that we produce accessible digital content and communications, and place accessibility at the centre of our ICT procurement processes. We hope that the toolkit will be a resource for the wider community of persons with disabilities, Disabled People’s Organisations (DPOs), and nongovernmental organisations (NGOs).

Accessible ICTs and personalized learning for students with disabilities : a dialogue among educators, industry, government and civil society


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"The use of technology in education plays a particularly vital role by enabling flexible curriculum development and assisting students with disabilities to participate as equals in the learning experience. The recommendations contained in this report target teachers, policy makers and administrators. The main recommendations centre on a number of core themes that include maximising the use of the myriad of accessibility features in mainstream ICTs such as personal computers, tablet PCs, mobile phones etc. already in use in classrooms; empowering students to learn their own preferences and settings when using technology for learning and removing attitudinal barriers to the use of technology for inclusive education, in particular those of teachers who may struggle with modern ICTs"
Collaborative Expert Meeting Report
UNESCO Headquarters, Paris
17 -18 November 2011

Telmed-Udec : un nuevo horizonte de integración de las TIC en la Salud Chilena

CAREAGA Butter, Marcelo
OPAZO Verdugo, Javier
et al
September 2005

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Describes two initiatives in telemedicine developed in Chile: the Virtual Learning Communities (Comunidades Virtuales de Aprendizaje -CVA) and the Virtual Observatory, as examples of exchange of knowledge among health professionals in Chile, especially in the areas of obstetrics and child care

Salud y desplazamiento, impacto interinstitucional en la red

September 2005

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This article analyses the use of specific e-health applications and their social impact on public health in a Latin American country, focusing on forced displacement due to the armed conflict in Colombia. It gives an overview of the web page 'Health and Displacement', its importance, its coverage and future expectations

Experiencia de la telemedicina en Costa Rica

September 2005

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The project of telemedicine in Costa Rica was consolidated in 1998 with a strong technological investment that has allowed it to cover tertiary and some secondary care since 2002. At the moment, the telemedicine services continue, but without a formal structure that allows it to get the first level of attention

Tecnología inalámbrica y GNU/Linux brindan acceso a internet a las comunidades amazónicas|The other side of the river : cyberspace comes to the Amazon

RÊGO, Fausto
June 2005

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This report describes the 'Saúde e Alegria' (Health and Happiness) project ( ) developed by RITS (Red de Información para el Tercer Sector), a member of APC in Brazil, with the support of the Avina Foundation and the Institute for Connectivity in the Americas. It shows the impact of the project on the community, including a case where the internet provided access to snake bite information after a local girl was bitten

Estrategias nacionales para la Sociedad de la Información en América Latina y el Caribe

BUSTOS, Sebastián
FERRAZ, João Carlos
March 2005

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In order to take advantage of the benefits and opportunities offered by ICTs, the countries of Latin America and the Caribbean have established and implemented projects, policies and strategies to make an efficient transition towards the Information Society. The objective of this work is to review these efforts developed within the public agenda of 13 selected countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Jamaica, Mexico, Panama, Peru, Dominican Republic, Trinidad and Tobago, and Venezuela

Venezuela a la vanguardia en telemedicina

February 2005

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This article defines telemedicine and describes the development of a software system to transmit audio and video in real time direct from an operating room, so that every person interested in an operation can watch it from his or her house, office or educational institution

Making the difference : information and communication technologies as key enablers for equitable and sustainable development


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This booklet provides an analysis of the role of ICT in development and poverty alleviation strategies. Information and communication technologies support participation of non-state actors, promote good governance, transparency and efficiency and allow knowledge sharing and aid effectiveness through harmonization of aid projects

Comunicaciones para salud en países en desarrollo : ¿lujo o necesidad?

MARTÍNEZ Fernández, Andreés
November 2004

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Presents the preliminary results of the project Hispano-American Connection of Health Program - EHAS- Alto Amazonas, that investigates how the new information and communication technologies can help improve the processes of primary health care and to have a positive impact in the health of the people

Embedding ICT in development [whole issue]

HAGEN, Ingrid
October 2004

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This article presents the framework which the International Institute for Communication and Development (IICD) has started to use for supporting ICT-related initiatives in development contexts. The framework builds on several years of experience with ICT support and shows that combining practical work on the ground with policy work at a higher level is the most promising way of achieving added value and impact

América Latina Puntogob : casos y tendencias en gobierno electrónico|[America Latina Puntogob : cases and trends in e-government]

May 2004

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Through the lenses of several perspectives and emphasing different aspects, this book offers an overview of Latin America's integration into the information society, with a particular focus on electronic government. The chapters included in this book document the developments that are taking place in Argentina, Bolivia, Brazil, Costa Rica, Chile, Mexico, Paraguay, Peru, the Dominican Republic, Uruguay, and Venezuela

Portal Diassere - Derechos, Investigación y Abogacía en Salud, Sexualidad y Reproducción. Internet como herramienta para el establecimiento de una red que fortalezca la investigación y la abogacía en regiones del Perú


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Describes a website called Diassere (Rights, Research and Advocacy in Health, Sexuality and Reproduction), which is part of a wider project which aims to fortify capacities for research and advocacy. This site is being used by researchers exchanging experiences and evidences related to sexuality and reproductive health. Given the fact that information is highly centralized in Lima, the site is benefiting researchers from different regions, guaranteeing an equal access to evidence, information and opportunities

Tecnologías de la información y comunicaciones

MONTEAGUDO Peña, José Luis

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Information and communication technologies are essential to support professional research activities in biomedicine and health. Their adoption and use is linked to efficiency and competitiveness. After needs analysis, ICTs applications whose use is recommended, are identified. Needs refer to activities linked to the execution of research projects but also to teaching, continuous training and professional development. Based on that, it is proposed a formative programme structure with different competence levels and with a combination of horizontal common general skills and vertical specialization areas. Finally, it is highlighted that new technologies facilitate new instruments but also they represent new working cultures and present new ethical and legal dilemmas to the researchers that would need to be educated in new working environments

Mujeres en América Latina y el Caribe: ¿Son las tecnologías de la información y la comunicación un arma efectiva para luchar contra la pobreza?

LAGO Martínez, Silvia

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Data are supplied over Internet, for national programmes, in Argentina, Brazil, Uruguay, Cuba, Peru, Chile, Mexico, Colombia, and Venezuela. Discusses whether and how ICTs affect men and women in different ways, with respect to reduction of poverty, and whether policies and strategies incorporate a gender perspective in order to integrate women into the Information Society effectively. Includes proposals of strategies and policies for using ICTs to further development in the Latin America and Caribbean region

Estrategia nacional para la sociedad de la información


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The National Strategy for the Information Society of the of the Dominican Republic (e-Dominicana) is a joint effort of the Dominican society, led by the Dominican Institute of the Telecommunications, with the support of the United Nations Development Programme (UNDP) and the World Bank. For its formulation the different actors from the government, the private sector and civil society were consulted. The e-Dominican Strategy aims to promote human development, to construct competitive advantages and to offer Dominican people better opportunities, through the use, appropriation and development of the ICTs

Primer estudio de teledermatología en México : una nueva herramienta de salud pública

LEPE, Verónica
MONCADA, Benjamín
CASTANEDO Cázares, Juan Pablo
et al

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This article analyses the effectiveness and reliability of asynchronous (ie when information is filmed, stored, and presented to the specialist at a later time) teledermatology for adequate diagnosis of skin diseases. Fifty patients with dermatologic disorders were seen in a poor tropical rural zone, first by non-dermatologists in conventional consultation and then by dermatologists - using evaluation of filmed lesions later on - to obtain a diagnosis (gold standard). The results show that there was a high concordance of diagnosis between the two groups of dermatologists when kappa analysis was performed

Youth and technology : IPPF/WHR experiences to promote sexual and reproductive health


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This report evaluates the experience of member associations of the International Planned Parenthood, Western Hemisphere Region, in the development of programmes that use computer technologies to reach young people with sexual and reproductive health information. It identifies key issues for youth-and-technology projects and makes strategic recommendations for future development. The review of case studies from IPPF/WHR member associations in Chile, El Salvador, Guatemala and Peru provides important insight related to the preliminary effects of and lessons learned from the implementation of first-generation youth and technology projects in the region. Strategic recommendations for the development of second-generation projects in this area are also proposed



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