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Quality management of global rehabilitation services

PRYOR, Wesley
BOGGS, Dorothy
September 2013

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This seminar report outlines the proceedings and discussions of Handicap International’s seminar “Quality Management of Global Rehabilitation Services: Global Experiences, Innovations and Shaping Future Reform”. The report closely follows the structure of the seminar week, highlighting key information, contributions, discussions and recommendations from the participants.

During the seminar week, the participants from over 12 countries shared positive and challenging rehabilitation responses and analysed the quality of services, focusing upon the management and development of the workforce. Based upon their lessons learned from rehabilitation experiences, the participants then developed short-term and long-term recommendations, to be shared widely with the aim of contributing to the enhancement of global quality rehabilitation

“Quality Management of Global Rehabilitation Services: Global Experiences, Innovations and Shaping Future Reform” Seminar

Ougadougou, Burkina Faso

11–15 June 2012

WHO QualityRights tool kit : assessing and improving quality and human rights in mental health and social care facilities

WORLD HEALTH ORGANIZATION (WHO)
2012

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The WHO QualityRights tool kit has been developed to support countries in assessing and improving the quality and human rights of their mental health and social care facilities. The tool kit is based on an extensive international review by people with mental disabilities and their organizations. It has been pilot-tested in low-, middle- and high-income countries and is designed to be applied in all of these resource settings

What really matters : a guide to person-centered excellence|Application for services for people with mental illness

THE COUNCIL ON QUALITY AND LEADERSHIP (CQL)
2010

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"This guide promotes quality improvement in behavioral health services and supports. These best practices and the resulting quality improvement initiatives can be applied across the range of supports and services for people with mental illness...This manual has eight main sections and each section contains a key factor with its success indicators. We use the term ‘factor’ to refer to the main area: for example, Person-centered Planning. Likewise, each factor has a number of ‘success indicators’ that describe critical aspects of the factor. For each success indicator there are three parts: a statement of the indicator; a brief explanation of the meaning behind this indicator; a description of how organizations apply this indicator in practice"

Survey of the quality of selected antimalarial medicines circulating in Madagascar, Senegal, and Uganda

UNITED STATES PHARMACOPEIA DRUG AND INFORMATION PROGRAM
November 2009

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This report focuses on three of 10 sub-Saharan countries that were covered by a study examining the quality of key antimalarial medicines. A total of 491 samples of anti-malarial medicines (both artemisinin-based combination therapy and sulfadoxine-pyrimethamine products) were collected from the public sector, the regulated private sector and the informal market in these three countries. The study revealed a high failure rate among sampled antimalarials in all three countries, based both on Minilab and full-compendial or quality control laboratory testing

Managing teachers : the centrality of teacher management to quality education. lessons from developing countries

MPOKOSA, Chikondi NDARUHUTSE, Susy
September 2008

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This report includes primary research undertaken by CBT Education Trust and VSO in thirteen developing countries and from other national level research and international synthesis reports addressing quality education. The aim is to outline the steps required to improve education throughout the world. The study is predicated on the belief that better quality teachers leads to better quality education

How can we achieve and maintain high-quality performance of health workers in low-resource settings?

ROWE, Alexander
et al
August 2005

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A review is presented of the performance of health-workers In low and middle income countries and of strategies for improving their performances. An overview of issues and evidence about the determinants of performance is given. Health-worker practices are complex behaviours that have many potential influences. Reviews of intervention studies in low and middle income countries suggest that the simple dissemination of written guidelines is often ineffective, that supervision and audit with feedback is generally effective, and that multifaceted interventions might be more effective than single interventions. It is reported that few interventions have been evaluated with rigorous cost-effectiveness trials. 

The Lancet, Volume 366, No. 9490, p1026–1035, 17 September 2005

Luces y sombras de la información de salud en Internet [whole issue]

APEZTEGUÍA Urroz, Javier
et al
2002

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The SEIS report "Lights and shades of the information of health in Internet" gathers the communications and conclusions of the meeting organised by the Spanish Society of Computer Science of Health (SEIS) in Pamplona on 18 June 2002. The report reviews the quality of the information on health on the Internet from the point of view of the information suppliers, health and consuming or patient professionals. For all of them directives are formulated to provide information with quality, in their case, and to evaluate that to which they accede

Approaches to caring for children orphaned by AIDS and other vulnerable children : essential elements for a quality service

LOENING-VOYSEY, Heidi
WILSON, Theresa
February 2001

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This research study examines responses to the care of orphaned children. The goal of the study is to develop policy recommendations for the care of orphans and vulnerable children (OVC) in South Africa. It complements a partner study into the cost effectiveness of care. Here quality care is that which meets the needs of children in a culturally acceptable way and enables them to realise their rights. It examines a variety of approaches to care from formal to non-formal ways and examples, and case studies are looked at in order to evaluate quality. Conclusions and recommendations are made around the continuum of approaches for the care of OVC, the capacity of households to care for OVC, mobilising communities to care for OVC, and providing a safety net for OVC

Cómo evaluar la información sobre la salud en la red : guía práctica para personas mayores y personal médico|[Guide to evaluating health information on the world wide web]

SPRY FOUNDATION
2001

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The SPRY (Setting Priorities for Retirement Years) Foundation has created this hands-on guide to help older adults and their caregivers to evaluate health information available on the World Wide Web. The guide does not recommend particular sites, but provides tools to help users to determine which sites contain reliable information. This resource is geared to United States (US) users and provides links to US government resources

Mainstreaming quality improvement in family planning and reproductive health services delivery : context and case studies

JOHN SNOW INC
January 2000

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This document summarizes SEATS' experience in improving the quality of family planning and reproductive health services in a wide variety of settings. It outlines how SEATS approached "mainstreaming" continuous quality improvement in its subprojects, with special emphasis on making services more responsive to clients' concerns. It shows how the project's approach to improving and measuring the quality of care evolved and suggests how to build on the project's experience. The report includes brief case studies from Albania, Cambodia, Eritrea, Russia, Senegal, Turkey, Zambia and Zimbabwe, and describes how the program improved the quality of care in hospitals, public and private clinics, community-based distribution programs, and private midwifery practices. This report is intended for program managers at the systems level, such as those involved with national, regional, or municipal activities, or in institutions such as NGOs or hospitals

Monitoring and evaluating stakeholder participation in agriculture and rural development projects : a literature review

KARL, Marilee
2000

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This article reviews the current literature on the subject, and also highlights three key methodological issues to be addressed: how to assess the degree and quality of participation; how to measure the costs and benefits of participation to the stakeholders involved; and how to assess the impact of that participation on desired project outputs, project performance and sustainability. An annotated bibliography is also provided

Indicators for monitoring national drug policies : a practical manual

BRUDON, Pascale
RAINHORN, Jean-Daniel
REICH, Michael R
1999

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This manual has been developed to evaluate the performance of pharmaceutical sectors, to monitor progress in the implementation of national drug policies or to assess the effects of changes on drug policy objectives. It contains a comprehensive set of simple, objective and reliable indicators which can be adapted to fit national contexts

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