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Mainstreaming quality improvement in family planning and reproductive health services delivery : context and case studies

JOHN SNOW INC
January 2000

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This document summarizes SEATS' experience in improving the quality of family planning and reproductive health services in a wide variety of settings. It outlines how SEATS approached "mainstreaming" continuous quality improvement in its subprojects, with special emphasis on making services more responsive to clients' concerns. It shows how the project's approach to improving and measuring the quality of care evolved and suggests how to build on the project's experience. The report includes brief case studies from Albania, Cambodia, Eritrea, Russia, Senegal, Turkey, Zambia and Zimbabwe, and describes how the program improved the quality of care in hospitals, public and private clinics, community-based distribution programs, and private midwifery practices. This report is intended for program managers at the systems level, such as those involved with national, regional, or municipal activities, or in institutions such as NGOs or hospitals

Reproductive health during conflict and displacement : a guide for programme managers

WORLD HEALTH ORGANIZATION (WHO). Department of Reproductive Health and Research
2000

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This guide outlines the impact of conflict and displacement on the provision of reproductive health services and sets out a strategy to lessen the plight of individuals and communities in emergency situations. It provides tools for the assessment of needs and monitoring of reproductive health both in refugee and displacement settings and in protracted low-grade conflicts. It also addresses the reproductive health needs of the post-conflict period and looks at ways to respond to the gender-based, sexual violence. This guide is intended for health programme managers, medical coordinators, donors and NGOs, trainers and managers of social services

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