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Quality assurance resource pack for voluntary counselling and testing service providers

LIVERPOOL VCT (LVCT)
CARE KENYA
2003

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This resource pack is a helpful tool aimed at services, organisations and health professionals involved in the voluntary counselling and testing (VCT) centres in Kenya. VCT services offer HIV testing to asymptomatic individuals, and pre- and post-testing counselling. Compliance with quality requirements in the provision of the service is crucial to the achievement of the objectives. The National Guidelines for VCT set minimum standards for the registration and accreditation of sites and the Liverpool School of Tropical Medicine has devised a comprehensive quality assurance system to accompany the upscaling of the VCT programme, with an emphasis on individual and community involvement. This resource outlines the lessons learned in the implementation of quality assurance in VCT, and includes useful training materials and tools such as self-assessment and service supervision survey forms for the monitoring and evaluation of service delivery quality

A modern paradigm for improving healthcare quality

MASSOUD, M Rashad F
et al
2001

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Outlines the principles and frameworks underlying modern quality improvement in healthcare, including the integration of evidence-based medicine in improving clinical quality. Simplifies QI, recognising that this flexible methodology can be applied through a variety of approaches, along a spectrum of increasing complexity. Four applications of QI are described and illustrated with case examples: individual problem solving, rapid team problem solving, systematic team problem solving, and ongoing process improvement. The final section describes a number of useful tools for QI in developing countries.

Mainstreaming quality improvement in family planning and reproductive health services delivery : context and case studies

JOHN SNOW INC
January 2000

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This document summarizes SEATS' experience in improving the quality of family planning and reproductive health services in a wide variety of settings. It outlines how SEATS approached "mainstreaming" continuous quality improvement in its subprojects, with special emphasis on making services more responsive to clients' concerns. It shows how the project's approach to improving and measuring the quality of care evolved and suggests how to build on the project's experience. The report includes brief case studies from Albania, Cambodia, Eritrea, Russia, Senegal, Turkey, Zambia and Zimbabwe, and describes how the program improved the quality of care in hospitals, public and private clinics, community-based distribution programs, and private midwifery practices. This report is intended for program managers at the systems level, such as those involved with national, regional, or municipal activities, or in institutions such as NGOs or hospitals

Corruption in the health sector : literature review

U4 ANTI-CORRUPTION RESOURCE CENTRE

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This is a literature review of resources relating to various aspects of the health sector. It is divided into sections, including: general information; corruption in the health sector; documents from international anti-corruption conferences; pay reform, salaries and informal payments; staff recruitment, posting, ethical training, ethical codes; budgets and financing; and procurement

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