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Employers' Attitudes and Hiring Intentions towards Persons with Disabilities in Hotels

PIRAMANAYAGAM, S
SEAL, P P
2021

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Purpose: The hospitality industry is labour intensive. Currently, in India, hotels have a high employee attrition rate. This study aimed to explore the attitudes of hotel managers towards recruiting persons with disabilities as employees, a move which could benefit all concerned.

 

Method: A structured survey instrument was sent to 31 employers in star category hotels.

 

Results: Employers’ attitudes have a significant influence on the recruitment of persons with disabilities. While the intention to hire persons with disabilities is positively associated with quality of work, loyalty, and dependability, it can also be negatively associated with lack of skill, work experience, poor time management and absenteeism.

 

Conclusion: It is concluded that employers hire person with disabilities to work in hotels as they are more reliable and loyal towards the organisation. This attitude from the side of employees with disabilities will also help to overcome the problem of high employee attrition that has a deleterious effect on profitability in the service industry.

 

Limitation: The data is collected from hotels in a single city, which may limit the generalisation of the findings.

CII launches the India Business Disability Network, a unique platform for companies to enable inclusion

ILO Global Business and Disability Network
February 2019

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The Confederation of Indian Industry (CII) launched the India Business Disability Network (IBDN) at the National Conference on ‘Mainstreaming Inclusivity & Accessibility – Enabling Industry’ in Delhi on 21 January 2019.

The IBDN is a National Business and Disability Network that promotes and facilitates an inclusive, accessible and a barrier-free workplace within the corporate sector, and set up in joint partnership with the International Labour Organisation (ILO) and the Employers’ Federation of India (EFI). IBDN is a one stop solution to share learnings and best practices, create context-based solutions, facilitate partnerships, facilitate inclusion, and create & dissemination knowledge

Good for business. Promoting partnerships to employ people with disabilities

HUMANITY & INCLUSION
LEONARD CHESHIRE
April 2018

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NGOs like Humanity & Inclusion and Leonard Cheshire partner with the private sector to provide advice on employment practices to successfully transform the workplace and workforce to be disability inclusive. They support businesses in a number of ways including: 

  1. Provide a tailored approach, starting with an assessment
  2. Support inclusive recruitment processes
  3. Provide skills development for candidates
  4. Provide assessment and referral to support services
  5. Advise on constructing an accessible work environment
  6. Provide mentoring support

Case studies include HI's inclusive employment work in Morocco, Leonard Cheshire working in partnership with Accenture in South Asia, East Asia, and South Africa, with Henkel in the Philippines, with AnonTex in Bangladesh and with SUN ITES Consulting Private Ltd, Bangalore.

 

Top tips for global disability-inclusive employment are discussed.

Factors influencing employment and employability for persons with disability: Insights from a city in South India

RAMACHANDRA, Srikrishna
et al
April 2017

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Employee and employer perceptions on barriers existing among Information Technology (IT) and IT-enabled sectors to employ persons with disabilities (PWD) were investigated. Two hundred participants (147 PWD and 53 employers) from six organizations were included in the study, which was conducted in Hyderabad, India. A semi-structured questionnaire was administered to the participants. The study also documented enabling factors that have facilitated employment of PWD. An assessment of awareness levels among employers and employees with disabilities on the provisions of the Indian PWD Act (1995) was also undertaken.

 

Indian J Occup Environ Med. 2017 Jan-Apr; 21(1): 36–41

doi:  10.4103/ijoem.IJOEM_44_16

Employment rights of persons with disabilities in India

RIOUX, Marcia
et al
2017

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This report presents an overview of individual experiences and systemic data concerning the right to work for persons with disabilities in India. The report is part of the AWARE Project conducted by DRPI in Hyderabad in Andhra Pradesh, India. A total of 78 people with various physical, sensory and intellectual disabilities participated in this study. The research team also consists of people with various disabilities. Individual experiences have been collected through individual interviews or focus groups discussions. Information was collected about the barriers and challenges to participate in the workforce. People with disabilities were asked by other people with disabilities to tell their own stories about when they have been left out, treated badly or prevented from participating in the workforce because of their disability. These stories give us information about the real human rights situation faced by persons with disabilities. Personal interviews were conducted in Hyderabad and Secundarabad cities in Andhra Pradesh, India. A total number of 78 people were interviewed. The data was collected, collated and interviews conducted by persons with disabilities

Mental illness, poverty and stigma in India : a case-control study

TRANI, J F
BAKHSHI, P
KUHLBERG, J
NARAYANAN, S S
VENKATARAMAN, H
MISHRA, N N
GROCE, N
JADHAV, S
DESHPANDE, S
January 2015

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The effect of experienced stigma on depth of multidimensional poverty of persons with severe mental illness (PSMI) in Delhi, India, controlling for gender, age and caste was assessed. A case–control study was conducted from November 2011 to June 2012. 647 cases diagnosed with schizophrenia or affective disorders were recruited and 647 individuals of same age, sex and location of residence were matched as controls at a ratio of 1:2:1. Conclusions: Public stigma and multidimensional poverty linked to SMI are pervasive and intertwined. In particular for low caste and women, it is a strong predictor of poverty. Exclusion from employment linked to negative attitudes and lack of income are the highest contributors to multidimensional poverty, increasing the burden for the family.

Disability, poverty, and livelihoods guide : guidance from Trickle Up

SANSON, Jo
FELIX, Michael
November 2013

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"This guide is intended to encourage and assist organizations seeking to include people with disabilities in their economic strengthening and livelihood programs. It contains lessons for organizations that aim to move households out of poverty, [and] those that seek to economically and socially empower particularly vulnerable members of poor household"

Realising UNCRPD : learning from inclusive practices in education and employment|Case studies in education and employment

HIRANANDANI, Vanmala
KUMAR, Arun
SONPAL, Deepa
July 2011

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"This document compiles the findings from the case studies and provides a synthesis of their inclusive practices. Further, it provides key pointers for future direction which are open for further debate. The key purpose of this document is to facilitate wider dissemination of inclusive practices in accessible formats and generate dialogue with various, thus serving an essential educational purpose"

Job ability

SUHINDRA, C.N
2011

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"This database provides various sources of information related to livelihoods opportunities for persons with disabilities in Bangladesh, India, Pakistan and Sri Lanka. Users can complete a registration form online to access information, guidance, support and learning opportunities, as well as search and apply for jobs. This resource is useful for people with disabilities interested in livelihoods opportunities"

Health and Development Initiative - India

HEALTH AND DEVELOPMENT INITIATIVE

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This website looks at issues relating to health programmes in India, in particular the popularisation of the Directly Observed Treatment Shortcourse (DOTS) strategy amongst health care providers and Indian public. The site contains a variety of online resources, including training courses for health workers, conference reports, World TB Day toolkits, surveys looking at the implementation of public health policies in India, an HIV/AIDS guide, and the newsletter "TB News from India"

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