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Using client satisfaction data for quality improvement in the health services in Peru : quality assurance case study


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This case study looks at how a clinic used a series of quality improvement tools to analyse client satisfaction. These tools included flow charts, fish bone diagrammes, tables, brainstorming and decision matrices. Using two different quality improvement methods, the clinic's utilisation rates and client satisfaction improved. The case study shows how collecting and using client satisfaction data is an important way of bringing clients' voices into the quality improvement process

Addressing the water crisis : healthier and more productive lives for poor people


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This strategy paper considers the challenges faced in the current situation in water resources, exploring the impending water crisis and the DFID's goals in enabling poor people to lead healthier and more productive lives through improved management of water resources and increased and sustainable access to water supply and sanitation. Lessons already learned are covered, as are proposals for a range of activities and details of the DFID's own contribution and overall strategy for water

Action monitoring for effectiveness : improving water, hygiene and environmental sanitation programmes. Part II : fact sheets

SHORDT, Kathleen

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The action monitoring for effectiveness (aMe) approach focuses on application of monitoring theories and practical methods to improve programmes and projects in the short-term in the water, hygiene and sanitation sector. This is the second volume of two, and contains 32 fact sheets. Each fact sheet provides practical examples of indicators, methods and tools for monitoring a specific topic. Topics range from the concrete to the range from concrete issues more abstract issues such as community participation, management and distribution of benefits. They include: the community and its institutions, NGO and programme management, training, gender and finance, establishment of water services, operation and maintenance for water facilities, latrines and use of facilities and hygiene behaviour

Early childhood counts : a programming guide on early childhood care for development

EVANS, Judith L
MYERS, Rober G

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This extensive resource guide and handbook is designed to help development professionals, programme planners, trainers, policy makers and child advocates to develop integrated approaches to working with young children living in poverty. It is organised into seven sections: the basics of early childhood development; needs assessment; setting project goals and objectives; choosing an appropriate approach; creating the infrastructure to deliver services; evaluation; and costs and financing.

Agricultural information sources

CARTER, Isabel
September 1999

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The research explored information sources used and preferred by grassroots farmers. Agriculture was selected because there is even less printed material available for farmers than, for example, for health workers. There was a particular interest in discovering the views of farmers about their access to and use of printed information. This is a summary of DFID Education Research paper no 31 (see related record)

Insecticide-treated curtains reduce the prevalence and intensity of malaria infection in Burkina Faso

et al
August 1999

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Describes a large, randomized controlled trial to investigate the impact of insecticide-treated curtains (ITC) on child mortality that was conducted in an area of seasonal, holoendemic malaria in Burkina Faso. Concludes that widespread implementation of ITC in this area of high malaria transmission led to a modest reduction in the prevalence of malaria infection and to a more substantial reduction in the intensity of these infections which caused increased Hb levels

Rebound mortality and the cost-effectiveness of malaria control : potential impact of increased mortality in late childhood following the introduction of insecticide treated nets

March 1999

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Describes a scientific study that investigates the suggestion that long-term use of insecticide-treated nets (ITNs) in areas of high malaria transmission could lead to mortality rebound in later childhood, which would reduce the cost-effectiveness of the intervention, and at the extreme could lead to negative overall effects