Resources search

Educate clients to communicate their needs to providers

POPULATION COUNCIL, Frontiers in Reproductive Health
January 2004

Expand view

This is a brief summary of the findings from the 'Smart Patient' intervention coordinated by Indonesia's National Family Planning Coordinating Board (BKKBN) and Johns Hopkins University, with support from Frontiers. Family planning clients were given a brief training session to improve their communication skills before seeing a service provider. The findings show that women agreed that coaching helped them to gain confidence, ask more questions and express their concerns. Providers were more likely to tailor information to individual needs. Eight months following the intervention, clients were more likely to continue to use a contraceptive method

Increasing client participation in family planning consultations : 'smart patient' coaching in Indonesia

MI KI, Young
et al
2003

Expand view

This is a report of the study 'Operations research: impact of client communication training on client participation and contraceptive continuation in Indonesia'. Family planning clients were given a brief training session to improve their communication skills before seeing a service provider. The findings show that women agreed that coaching helped them to gain confidence, ask more questions and express their concerns. Providers were more likely to tailor information to individual needs. Eight months following the intervention, clients were more likely to continue to use a contraceptive method

E-bulletin

Source e-bulletin on Disability and Inclusion

Subscribe to updates