Charities Evaluation Services website


Improving Quality is the quality scheme written to be used both as a self assessment tool as well as external assessment. Its focus is on elements that all not for profit organisations need. Although written to target small organisations, it is equally applicable to larger ones.

IQ addresses all the key areas of organisational life in 4 elements

Accountable – Good Governance, Leadership and management
Welcoming – Involving Service users, managing and developing Staff and Volunteers, Equality and Diversity and working with others
Effective – refers to the services that an organisations provides and the planning, delivery, monitoring and evaluation that the organisations carries out
Sustainable – How the organisation manages, risk, money and the resources to make service delivery happen

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Regional Focus 

Country focus 


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