"The purpose of this study is to look at the level of understanding and practice of case management within Save the Children’s child protection programmes. The study is divided into three parts. The first part illustrates and explains the fundamental components of a good case management system/process, drawing upon good practice in developed countries - which is also relevant and practicable to developing and emergency contexts. The second part looks at the organisation’s understanding and practice in case management, highlighting examples of promising practice (in line with recommended best practice as detailed in Part 1). The final part identifies actions that should be taken by Save the Children to improve the quality of case management work for the benefit of children, families and communities with which the organisation works"