Access to services for persons with disabilities

This practical guide is divided into three sections to present a systematic approach of access to services for people with disabilities. The principles and benchmarks section outlines key factors for accessing services and provides an analysis of the service sector for people with disabilities. The practical guide section presents the steps involved in planning at the programme level, and the toolbox section offers practical tools to implement the proposed techniques. A glossary and comprehensive bibliography are also provided. This resource is useful to those interested in access to service for people with disabilities